Terms and Conditions
Last Updated: 08/21/2025
Welcome to Cologne Hub. By accessing or using our website (www.thecolognehub.com) and related services, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.
1. General Information
- Cologne Hub is a family-owned business and independent reseller of designer fragrances.
- We are not directly affiliated with, endorsed by, or an official distributor of the designer brands mentioned on our website. All brand names, logos, and trademarks remain the property of their respective owners and are used for identification purposes only.
- By using our site, you confirm that you are at least 18 years old or accessing under the supervision of a parent/guardian.
2. Products & Authenticity
- All fragrances sold by Cologne Hub are 100% authentic.
- We offer sealed bottles and tester bottles. Testers are genuine fragrances provided by manufacturers for promotional use; they may come in plain packaging (white/brown box) and sometimes without caps but contain the same fragrance as the retail version.
- Product packaging may vary from images displayed on the website.
3. Orders & Payments
- Orders can be placed directly through our website, WhatsApp, Instagram, or TikTok.
- Payments must be made in full at the time of purchase.
- Cologne Hub reserves the right to refuse or cancel any order if fraud or misuse is suspected.
4. Shipping & Delivery
- We offer delivery within USA.
- Delivery times are estimates and may vary due to external factors beyond our control.
- Cologne Hub is not liable for delays caused by couriers, customs, or unforeseen events.
5. Returns & Refunds
- Due to the nature of fragrance products, all sales are final.
- Returns are only accepted in cases of damaged, defective, or incorrect items received.
- Customers must notify us within 48 hours of receiving their order with proof (photo/video).
6. Liability Disclaimer
- Cologne Hub is not responsible for skin sensitivities, allergies, or reactions caused by any fragrance.
- Always test a small amount before applying fully.
- Cologne Hub is not liable for indirect, incidental, or consequential damages resulting from product use.
7. Intellectual Property
- All content on this website (text, images, logos, graphics) is the property of Cologne Hub unless otherwise noted.
- Unauthorized use, reproduction, or distribution of our content is prohibited.
8. Privacy Policy
- We respect your privacy. Customer information is only used to process orders and improve service.
- We do not sell or share your personal information with third parties, except as required by law.
9. Changes to Terms
- Cologne Hub reserves the right to update or modify these Terms at any time.
- Continued use of the site after changes means you accept the revised Terms.
10. Contact Us
- If you have any questions about these Terms & Conditions, please contact us:
📧 Email: info@thecolognehub.com